INTERNATIONAL CUSTOMER SERVICE MANAGER

INTERNATIONAL CUSTOMER SERVICE MANAGER

13 ott
|
Adami&Associati
|
Napoli Provincia

13 ott

Adami&Associati

Napoli Provincia

INTERNATIONAL CUSTOMER SERVICE MANAGER
Location: Napoli.
Job Description:
The key challenge of this manager is to bring a very professional commercial service to a great diversity of accounts, agents and distributors, operating in many markets with great diversity of cultural and trade practices, managing essentially all orders and deliveries.
The key responsibilities of the International Customer Service Manager are as follows:
– Establish a relationship of trust with all agents, distributors and direct accounts;
– Monitor and process all accounts into the Microsoft Navision system;
– Prepare all sales tools (linelists, pricelists, order forms, etc) for agents and distributors;




– Assist in the preparation of sales meetings and trade shows;
– Inform agents, distributors and direct accounts about service policies;
– Process all orders, confirmations, shipments and deliveries;
– Inform all trade partners about product specifics and availability to sell;
– Process Sample and POP orders for agents and distributors;
– Monitor very carefully all “vendor agreements” received from key accounts;
– Handle all claims and returns;
– Anticipate problem issues and manage them efficiently (e.g. late deliveries…);
– Assist credit department in collecting funds when accounts are past-due;
– Organize internal reporting of bookings and sales;
– Communicate and work on all matters of interest to other departments.
The Candidate:
You are familiar with the way an Export Customer Service department works, and you have several years of experience in a similar position. If so, offers you the opportunity to join a dynamic mid-size company and to help creating a position which will be at the cornerstone of its international growth. You will get ample support from the company to achieve your tasks, and your new home will be in the beautiful surroundings of the Bay of Naples, should you originate from another region.
Besides your experience in working in a sales / customer service environment:
– you have an excellent control of the English language;
– it would be appreciated if you also had a good control of the German language;
– you are very comfortable with computers in particular with Microsoft packages;
– you are familiar with export logistics (shipping, documentation, incoterms, etc);
– you are detail-oriented and very analytical;
– you are disciplined, reliable and punctual;
– you are team-oriented and have great interpersonal skills;
– you feel comfortable in an international setting;
– you are a good communicator;
and, it would be of great help to you and the company:
– if you were already familiar with Microsoft Navision software, and
– if your prior experience had been in the clothing industry.
Candidates who are in possession of the requirements, can submit their curriculum in Word format at: [email protected]

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