Client Service Advisor | [D643]

Client Service Advisor | [D643]

15 feb
Milano Provincia

15 feb


Milano Provincia

Founded in Monestier de Clermont, Grenoble, France, in 1952, Moncler is now based in Italy. Over the course of the years the brand has teamed Importante Azienda with ongoing technological research which harnesses the knowledge of mountaineering experts. Moncler collections combine extreme needs with day-to-day city life. In 2003 Remo Ruffini took over the company of which he is now Chairman and CEO. Moncler directly produces and distributes it's own clothing and accessories collections, through its direct boutiques and the world's most exclusive department and multibrand stores.


Moncler is looking for a Client Service Advisor for the Client Service structure based in Milan.

The resource will play a key role in providing a personalized best-in-class service for clients, understanding the needs of Moncler client.

Main tasks will be:

Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service;

Accurately track client details and requests using CRM systems;

Understand Moncler client's needs, experiences and interests in order to improve the client experience

Work to improve Client Service processes, communication, tools

Proficient in English with both excellent verbal and written skills
At least 1 year experience in a Customer Service or retail store staff role
Natural flair for dealing with people, empathy and intuition
Action-oriented and drive for results, excellent team player
Proficient with the use of computer and software

Puoi trovare l'offerta di lavoro originale su Kit Lavoro:

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