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- Definition of objectives consistent with the potential of the territory / store;
- Management of stores and new openings;
- Interpretation and management of the store's performance indicators, making them become the key points on which reflecting store trends;
- Organization and supervision of internal and external processes in the store in collaboration with Operations;
- Supervision of activities so that all functions interact with a common vision of excellent customer experience;
- Promotion of one to one or one to many comparison opportunities to share information from the headquarters to the field and vice versa (maintain a continuous dialogue);
- Sharing of best practices between the different stores; be effective in the management of remote collaborators;
- Promote professional development opportunities; ensure visits to stores that allow you to test in person their dynamics, effectiveness and efficiency.
- People Management: take on a role of coach, driving and motivational towards the team, which is right now disaffected.
- Management of Economics; KPI focus, turnover and personnel costs; Area Manager team management - cost controlling, P&L; reading;
- Supervision of operating procedures, sales and customer service phases;
- Economic and operational planning skills.
- Solid internal and external negotiation skills
- Ability to manage internal complexity and resilience
- Knowledge of the market and the reference territories.
- Commercial and managerial competence.
- Decision-making skills and leadership.
- Results orientation.
- Communication and relationship skills.
- Resistance to stress
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