[LKU7] - Floor Manager (M/W) - Firenze

[LKU7] - Floor Manager (M/W) - Firenze

13 mag
Firenze Provincia

13 mag


Firenze Provincia

Kenzo è una casa di moda francese fondata nel 1970 dallo stilista giapponese Kenzo Takada.

Dal 2011, i due direttori artistici sono Humberto LEON e Carol LIM. L'azienda è di proprietà del gruppo LVMH. La boutique si trova nel quadrilatero della moda a Milano.


Acting as a Brand Ambassador this role has responsibility to coordinate and support the effective management of the shop floor which is representative of the Kenzo brand image and delivers world class customer service.


Operations and Floor Management - Brand Ambassador

Embody the Kenzo brand image for customers and the store team and have a strong understanding of the brand DNA

Lead by example in demonstrating role model behaviour that is representative of the brand

Keep up to date of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Lead the smooth daily running of the shop floor in conjunction with management

Lead with creativity and inspire the team through morning briefings, training and direct coaching together with management, including motivating and communicating sales targets and KPIs

Support the management team in the roll out of instore projects as well as provide sound ideas for improvement.

Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns

Client Management & VM

Drive utilization of client book and systems, for yourself and through the team

Enhance customer service standards in store to ensure world class service is delivered at all times

Assist in dealing with customer complaints, exchanges and queries, ensuring they are dealt with promptly and efficiently within the remit of our policies

Assist store management in the maintenance of all visual guidelines to maintain store standards that reflect the Kenzo brand image at all times.

Business Monitoring - Sales

Consistently achieve sales objectives and KPIs

Support the team and maintain communication with the management, contributing to the sharing of information, processes, initiatives and ideas

Ensure stock loss is minimized by supporting management conduct weekly rotative inventories and bi-annual stock takes and maintaining stock room standards

Demonstrate an in-depth knowledge of merchandise, and develop product knowledge among the team

Education and ExperienceSignificant retail experience in sales and managing people, high fashion environment preferably

Software: Excellent working knowledge of Microsoft Office and Outlook

Good team player and ability to work on own with high levels of motivation

Sound knowledge of Italian Retail Laws, security and Health and Safety Legislation

Person SpecificationAbility to effectively and successfully supervise a team

Strong and demonstrable commercial acumen

A passion for customer service and sales floor focused

Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions

Proactive and positive in approach

Fluent in English

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