service delivery manager milano - (SSG-318)

service delivery manager milano - (SSG-318)

16 mag
Westhouse Srl
Milano Provincia

16 mag

Westhouse Srl

Milano Provincia

International firm, specializing in e Digital, is looking for a Service Delivery Manager for its offices in Milan, with the following key functions:

The Service Delivery Manager oversees a number of key functions within the department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the team to achieve those expectations to a high standard.

Service Management

Maintain high performing service support functions including and Service Desk, Desktop Support and Premium Support

Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required

As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review

Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed

Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed

Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems

Drive internal and third party service review meetings covering performance, service improvements, quality and processes

Meeting Support, deliver excellent Presentation and Audio Visual support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability

Ensure that training services are in place to educate staff on how to use meeting room and collaboration technology effectively

Technical. Lead the Desktop Management team to continually improve the desktop computing environment

Manage the desktop computing environment to ensure that laptops, PC's and other access devices are built and maintained to high standards of performance and security

Ensure that patching and anti-virus updates are carried out promptly and effectively

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