[XWZ-729] - IP / SDN Resident Engineer Italy

[XWZ-729] - IP / SDN Resident Engineer Italy

06 ott
ION IP Optical Networks

06 ott

ION IP Optical Networks


We are looking for an IP / SDN Junior Engineer for Nokia's Italian Customers

It is requested to:

- Work from Customer’s premises at least 50% of the time and act as the primary interface and contact point for the Nokia IP maintenance team

- Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed. Use and provide appropriate documentation via Nokia ticketing system, contribute to/review upgrade guides and other procedural documentation

- Create and maintain customer relationships on a day-to-day basis.

Maintain high level of customer satisfaction by providing services fully compliant with the contractual SLAs

- Act as “Outage Manager” by identifying the impact of the outages and changes made to the customer network.

Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations

- Provide pragmatic and effective recovery. Manage and communicate the related risks

- Provide appropriate follow-up to customers

- Supply input to and use the knowledge management tools. Proactively share knowledge. Ensure every trouble identified is adequately documented for tracking purposes and learning opportunities

- Identify and collaborate with knowledgeable internal resources to understand and resolve technical issues

- Participate to weekly on call rotas (24x7 availability at the phone) for max 2 weeks per month

- Be available for business travels (not more than 20% of the time)

Puoi trovare l'offerta di lavoro originale su Kit Lavoro:

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