KYC Country Lead WIJ04

KYC Country Lead WIJ04

12 ott
ING Direct
Milano Provincia

12 ott

ING Direct

Milano Provincia

The function

Within our COO domain we are looking for a KYC Country Lead, to lead the KYC organization for both the Retail as well as the WB business. The Country KYC Lead reports hierarchically to the Country COO and functionally to the Business Line KYC lead(s).

This role requires experience in operating in a complex, international environment as well as profound knowledge of the local KYC regulatory landscape and the KYC domain in particular. It combines a client focused attitude with analytical skills and result oriented strategic thinking. Your scope is both local (with your KYC peers as well as IT, operations and 2nd line counterparts) as global (part of the global virtual KYC lead community).

Externally you will also have to coordinate with local vendors and regulators, where applicable.

Your working environment

The Country KYC Lead is responsible for executing Country KYC practice in line with bank wide standards and local legislation. The Country KYC Lead reports to the Country COO and the Country KYC Committee and is part of the Global KYC organization .

The purpose of the Global KYC organization is “Enabling people and organizations to use our banking services by ensuring a compliant and competitive KYC ecosystem”.

By bringing all KYC related capabilities into one functionally steered organization this will support the standardization of related processes, enhanced controls, shared tooling and optimize operations processing across all of the business lines. Helping us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

The Global KYC organization is a 1st line department providing the ING business and functions with guidance, standardized solutions on the area various KYC related regulations (on process, control, tooling, etc.) as well as supporting realizing operational excellence. You will be part of managing and supporting the transformation towards this global organization from your country and as such contribute significantly to the realization of the One Agile Way of Working methodology within ING.

Way of working in relation to key stakeholders

- Works with Country CoE and Operations leads and teams to implement and continuously improve the agreed global KYC practice in country, tracking and reporting progress/issues in line with agreed dashboard metrics

- Ensures relevant staff participates in virtual communities to exchange and continuously improve development

- Provides Business Line KYC Lead(s) insight on feasibility and optimization of global solution and steers implementation of global implementation roadmap in the country

- Works with country COO to resolve priority issues that may impact global KYC roadmap

- Aligns with Country Exco to drive right behavior around KYC in the business line

Key responsibilities

Specifically, you have the following key responsibilities:

- Steers, organizes and continuously improves the Country KYC Organization and Ensures the location has adequate budgets and is adequately staffed to execute Country KYC responsibilities, and flags any resource and/or budgeting issues to the Business Line KYC Leads involved.

- Steers KYC service management, client outreach coordination, change management, MI and financial reporting (incl. cost allocation). Contributes towards the delivery of Dynamic Plan. Reports out on progress, issues and potential flaws or challenges in the KYC Country practice towards the relevant Business Line KYC Lead and Country COO.

- Owns and drives the implementation and consumption of the global KYC services within the country and supports implementation of and adherence to the ING Gateway Model for Global KYC services.

- Contributes country expertise, insights, interests and requirements towards the relevant Business Line KYC lead(s) – supporting the development and optimization of global solutions and regarding sourcing of cross-country KYC activities

- Coordinates and steers implementation of global and local KYC change programs in the country.

- Aligns with various internal & external stakeholders. Advise and support the Business Line KYC Lead and act as sparring partner. Contributes to and ensures participation of country leads/experts in virtual (Global CoE and Global Delivery) communities.


As the Country KYC Lead you have:

- Academic degree

- Are skilled, professionally, knowledgeable and solution oriented.

- 10+ years relevant work experience in the areas of Wholesale Banking, Retail Banking, Risk, Finance and/or Information technology, with a background of (KYC related) regulatory responsibilities in the financial services sector.

- Fluent in English speaking and in writing.

- Have preferably an international experience in complex organizations and a bird’s eye view and knowledge of business processes and associated risks.

- Proven track record within KYC and/or AML, including having held previous managerial positions.

- Understanding of key regulations (such as FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC including the interaction with the 2nd line.

- Experience with balancing client, 1st and 2nd line interests.

- Good understanding of the entire customer life cycle of a client within a financial institution.

- Proven communication, convincing and advisory skills with the ability to work at all levels in the organization.

- A client focused attitude linked to a sound understanding of how to achieve operational excellence.

- Strong understanding of the One Agile Way of Working and an enthusiast agile mind-set.

Other skills:

- Build bridges by nature and are able to bridge between different levels, different people and different cultures. The relationships are built on capability and trust.

- Strong in stakeholder management at the senior level

- Excellent planner and organizer and organizationally sensitive

- Strong learning agility

- Passion for efficiency and automation

- Inspiring leader

- Able to promote collaboration and engage team members

Duration: Permanent

Work location: Milan

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