Luogo di lavoro:
LisbonAt Cloudflare (Permanent), in Lisbon, PortugalExpires at:
2021-04-14At Cloudflare, we have our eyes set on an ambitious goal:
to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result,
they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! About the RoleAs a Technical Writing Manager, you will lead and manage a team of passionate and talented Technical Writers. As a hands-on management position reporting to the Director of Product Content, you will play an active role in the delivery of technical writing commitments. You will always be looking for productivity and process improvements so the team is in the best position possible to succeed. You will also partner with stakeholders to accomplish collaborative goals for support and product content. ResponsibilitiesManage a world-class team of Technical Writers.Make sure the team is focused on the most important things by ensuring Technical Writers are balancing prioritized features with other content, strategy, and process improvements. Collaborate with cross-functional teams to plan and develop holistic content strategies.Uses quantitative data (analytics, user surveys, etc.) to inform content recommendations.Manage documentation improvement efforts.Ensure documentation deadlines are met.Help Technical Writers refine writing skills by reviewing content and providing feedback.Create processes that keep documentation up to date and discoverable.Optimize the content intake process from content contributors from the Cloudflare team and Importante Azienda community.
Main requirementsExperience in setting up online documentationPrevious experience in managing, mentoring, and training teams of Technical Writers.Passionate about clear and concise documentationStrong written and spoken communication skillsFamiliarity with content authoring tools (Contentful, Github, Bitbucket, etc.)Experience engaging with a wide range of stakeholders across a company, its customers, and/or open-source communities.Strong interest and comfort with technical subject matterAble to give clear, timely, and actionable feedback Bachelor's degree or higher in English, Journalism, Technical Communication, or other major with writing-intensive component and/or a technology emphasis
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