06 lug
Roma
French, Italian & Spanish-Speaking Customer Service Representatives
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Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP
Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative!
Your Responsibilities
As part of our Trust & Safety support team, you will:
- ️ Assist users with empathy and professionalism, ensuring high-quality support.
- Gain deep knowledge of platform guidelines, community standards, and internal policies.
- ️ Make thoughtful and fair decisions to support a positive user experience.
- ️ Maintain a warm and respectful tone in all written and verbal communication.
- Investigate account issues, review user reports, and moderate sensitive content.
- Share ideas to improve processes and enhance the customer experience.
- Identify behavioral trends and help refine internal procedures.
- ️ Review flagged content with care, accuracy, and discretion.
- Contribute to ongoing improvements in operational efficiency and quality.
What Were Looking For
- Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).
- Analytical Thinking: Ability to assess complex situations and apply policy appropriately.
- Education: High school diploma required; higher education or military experience is a plus.
- Experience: Previous customer service, moderation, or BPO experience is an advantage.
- Cultural Awareness:
Sensitivity to social norms and digital behavior across different regions.
- EU citizenship or valid Greek residency
Why Join Us?
At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.
If you are empathetic, detail-oriented, and ready to make a difference in the online space we want to hear from you!
Apply today and be part of a mission to shape a better digital world.
Seniority level
- Seniority level
Not Applicable
Employment type
- Employment type
Full-time
Job function
- Job function
Other
- Industries
Business Content
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