Italian-speaking Customer Service Representative (remote,freelance) (Italia)

Italian-speaking Customer Service Representative (remote,freelance) (Italia)

United Call Centers (UCC) is an international leader in remote customer service and multilingual sales support. We collaborate with innovative companies across Europe to deliver seamless, high-quality customer experiences. We’re seeking Italian-speaking professionals to join our subscription management team for a premium mobility brand.

Your key responsibilities:

- Manage new subscriptions
- Monitor incoming orders
- Deliver Level 1 customer support via phone, email, and chat
- Qualify sales opportunities and forward complex cases to Sales Coordinators
- Update and expand the internal Knowledge Base
- Coordinate deliveries and returns, manage logistics updates, and notify customers proactively about delays
- Support roadside assistance,



incident handling, and insurance documentation
- Manage renewals, retention offers, and maintenance bookings
- Coordinate registration/deregistration of vehicles through partner agencies
- Handle fines, payment follow-ups, and escalation to debt collection when needed
- Supervise vehicle preparation, refurbishment, and damage reconciliation

Your profile:

- C2 Italian speaker, fluent in English
- Based in the EU and able to work as a self-employed contractor
- Proven customer service or contact center experience (mobility/automotive experience preferred)
- Excellent communication and sales support skills
- Emotionally intelligent, adaptable, and attentive to detail
- Skilled with CRM tools (Salesforce knowledge is an advantage)
- Independent, organized, and reliable

Our offer:

- Fully remote position (work from anywhere in the EU)
- 3-day online training starting November 24, 2025
- Inclusive and supportive international team
- Long-term cooperation and career development opportunities





Join UCC and be part of an international customer experience success story!

Job Type: Contract

Pay: €8.00 - €9.00 per hour

Expected hours: 20 – 40 per week

Work Location: Remote

Expected Start Date: 24/11/2025

📌 Italian-speaking Customer Service Representative (remote,freelance) (Italia)
🏢 United Call Centers Kft
📍 Italia