02 dic
Cinque Terre Riviera incoming tour operator
Vernazza
Company Description
Cinque Terre Riviera is a premier incoming tour operator in Cinque Terre, Liguria Region. We offer a curated selection of exquisite apartments and hillside farmhouses, inspected regularly to ensure quality and comfort for our guests. By working directly with property owners, we provide a personalized vacation experience and are available for assistance before, during, and after your stay. Our mission is to help guests enjoy an authentic Italian vacation, enriched by local insights, activities, and touring ideas.
Role Description
This is a tempo parziale on-site role for a Booking & Operations Coordinator located in Vernazza. The coordinator will manage day-to-day booking and operations tasks, including handling customer inquiries, managing reservations, providing guest support, and ensuring a seamless experience for all clients. The role involves close collaboration with property owners and the operational team to maintain high standards of service.
Qualifications
- Strong Customer Service and Communication skills to interact professionally with guests and property owners.
- Administrative Assistance and Operations Management experience to handle bookings, reservations, and other operational tasks efficiently.
- Proficiency in Analytical Skills to address challenges and propose effective solutions in a fast-paced environment.
- Knowledge of the Cinque Terre region and fluency in Italian and English; additional language skills, especially Italian, are a plus.
- Availability to work on-site in Vernazza and familiarity with tourism or hospitality operations is a plus (we do provide regional train tickets).
Main Responsibilities:
- Manage and update property listings on
PMS and OTAs
(Airbnb, Booking, Expedia, VRBO, etc.)
- Handle guest communication from booking confirmation until check-in
- Collect and process guest documents for
police registration (Questura)
- Provide clear, complete information to guests before arrival
- Coordinate with the local check-in team to ensure smooth arrivals
- Monitor online performance, reviews and quality standards
- Strong
problem-solving
and organisational skills
- Residence within the
province of La Spezia
(easily reachable by train)
We Offer:
- Excellent pay
, based on skills and experience
- Train season pass included
- Training and professional development in an international environment
- A stable role within a respected local tourism company
📌 Booking & Operations Coordinator (Vernazza)
🏢 Cinque Terre Riviera incoming tour operator
📍 Vernazza
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