Customer Service Specialist - German Speaker (Italia)

Customer Service Specialist - German Speaker (Italia)

About hlpy

hlpy, founded in May 2020, is a company reinventing the world of motor assistance through the extensive

use of cutting-edge technologies and offering its services to motor companies as a TPA (third-party administrator) for both roadside assistance and repair network services.

Thanks to its proprietary digital platform, which leverages the capabilities of AI and Machine Learning, hlpy can streamline the processes of assigning roadside assistance and repair activities, generating significant benefits for all parties involved. This results in a unique customer experience for drivers, reduced management costs for business partners, real-time information and data, and consistently monitored repair costs and timelines.

hlpy operates in Italy, France, Spain and Germany - after the acquisition of Myschleppapp in 2024 - serving business partners from the insurance, leasing, OEM, and aftermarket sectors.

Role Overview

As a Digital Monitoring Agent in roadside assistance, you will be the primary point of contact for drivers in need of immediate support. Your role is crucial in coordinating and guiding clients through assistance.

You will handle mission creation, coordination with service partners (tow trucks, garages, taxis,replacement vehicles), and real-time client updates, ensuring hlpy’s service standards are met at all times.

Key Responsibilities

● Monitor roadside assistance requests through our digital flow, intervene through outbound calls

when necessary.

● Dispatch the appropriate service (tow trucks, taxis,



replacement vehicles, etc.).

● Coordinate with internal teams and external partners to ensure timely resolution of cases.

● Provide clear and empathetic guidance to clients throughout the assistance process.

● Update and maintain accurate records of all missions in the hlpy system.

● Escalate complex or sensitive cases to team leaders when required.

Required Skills & Qualifications

● Previous experience in customer support, in roadside assistance or automotive services is a plus.

● Excellent communication skills in German ( Native or C2 ) and English (C1 or B2).

● Strong problem-solving skills and ability to make quick decisions under pressure.

● Ability to multitask and manage multiple requests simultaneously.

● Proficiency with digital tools and CRM systems.

● Availability to work on rotating shifts 24h 7/7

What We Offer

● A dynamic and supportive international work environment.

● Training and development to grow your skills in roadside assistance operations.

● Opportunities to take ownership of cases and make a direct impact on client satisfaction

Contratto di lavoro: Tempo completo, Part-time, Tempo determinato
Durata contratto: 6 mesi

Retribuzione: €22.500,00 - €30.000,00 all'anno

Ore previste: 40 a settimana

Benefit:

- Computer aziendale
- Lavoro da casa
- Supporto allo sviluppo professionale

Domande di preselezione:

- Are you available to work on shifts?

Lingua:

- Tedesco (Obbligatorio)

Sede di lavoro: Da remoto

📌 Customer Service Specialist - German Speaker (Italia)
🏢 Hlpy
📍 Italia