HI281 - Customer Quality Specialist

HI281 - Customer Quality Specialist

11 lug
|
Parker Hannifin
|
Bardi

11 lug

Parker Hannifin

Bardi

Position Summary To lead and manage SC South Customer Quality activities, cooperating closely with Divisions to proactively improve product quality. To support the various teams in the implementation of SCEMEA Lean strategies, and to help them improve their KPIs, and the Sales Companys, via the application of Lean tools to standardise and optimise processes. Support the After Sales Manager to ensure the compliance to the current Quality Management System (ISO 9001:2015, IATF 16949,..) to improve customer experience.Responsibilities MAIN DUTIES1.Maintenance and update of the Quality Management System and ISO certification (ISO 9001, IATF 16949,..)

in all location of the region.2.Support the EMEA internal audit team for QMS compliance verification. 3.Cooperate closely with the Claims and Repairs Leader for the management of Customer Claims, warranties and related processes for credit notes, product recalls and product replacements.4.Support Kaizen meetings with preparation and analysis of data, facilitating meetings, providing expert Lean input and recording outputs.5.Responsible for ensuring tracking and reporting of Customer Quality Metrics such as RPPM, COPQ, Productivity, Response Time, etc.6.Support teams with the preparation of Standard Work and Works Instructions.7.Help teams with Problem Solving using Parkers Problem Solving toolkit.8.Support teams with visualisation of their process (Team Boards etc) through identifying appropriate KPIs.9.Cooperate with various teams in the region to generate process changes and introduce innovation through the continuous improvement approach.10.Deliver Lean and Problem Solving training.KEY ACCOUNTABILITIES1.Support the generation of an audit plan for all necessary internal audits to ensure QMS compliance and support the EMEA internal audit program.

2.Support external audits (third party, customer) for a smooth audit and good results. 3.Work with Divisions and Customers, as appropriate, to improve performance, cost effectiveness and Customer experience.4.Analyze both internal and external quality failure data and trends and generate action plan to reduce failures and eliminate adverse trends.5.Perform improvement projects in various teams with HPT and lean tools to meet corporate standards in terms of execution and results. 6.Provide support and standard solutions to both internal and external Customers7.Train and Coach teams on HPT, Lean and Problem Solving as required.8.Identify areas for improvement on a regional basis and cooperate with various teams for the development of action plan.Qualifications JOBHOLDER REQUIREMENTS1.Engineering master degree is mandatory.2.2-5 years experience in Quality environment (previous experiences in production environment are considered a strong plus).3.Lean Training plus Lean Office or equivalent.4.APQP knowledge would be an asset.5.ISO 9001 knowledge would be an asset.KEY COMPETENCIES1.Very good written, verbal, and interpersonal communication skills with employees, customers and suppliers (email, phone, face to face).2.Fluent in English.3.Good organiser, keeping multiple tasks on track.4.Experienced in Value Stream mapping (Manufacturing and Office). Duggans 9 office guidelines knowledge would be an asset.5.Passionate for Continuous Improvement and being Voice of Customer (VOC).6.Ability to manage transversal projects across the organization with strong interpersonal, influencing and networking skills.7.Skilled at handling, analysing and presenting data.8.IT literate (MS Office). Visio knowledge would be an asset.Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.Parker.Com or @parkerhannifin.Equal Employment Opportunity Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.

Puoi trovare l'offerta di lavoro originale su Kit Lavoro:
https://www.kitlavoro.it/lavoro/41998739/hi281-customer-quality-specialist-bardi/?utm_source=html

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