(UWN140) | Customer Service Representative

(UWN140) | Customer Service Representative

29 ott
|
Axcelis Technologies
|
Agrate Brianza

29 ott

Axcelis Technologies

Agrate Brianza

**The Customer Service Representative processes under supervision customer orders on Axcelis spare parts and consumable parts for internal and external customers, both local and international. The incumbent maintains direct contact with customers for the sale of parts and is in charge of coordinating the logistics of parts delivery either personally and/or through other Axcelis departments and/or external forwarding partners. The position requires the individual to interface with internal and external Customers and Field Service Organizations and manage under supervision all aspects of the customer order process from Sales Quotations and Sales Orders to Return Goods Authorizations and status inquiries.**





**Essential Duties and Responsibilities include the following.**:



- With supervision provide price and delivery terms quotation to customers and general information on Axcelis parts.

- Enter customer orders into Axcelis system of records by following pre-established guidelines. Other data entry and use of internal databases under supervision.

- Schedules assemblies and purchased parts.

- Process Returned Goods Authorizations (RGAs).

- Follow-up on outstanding returns until closure.

- Liaisons with other Aftermarket/Service teams, Finance and other parts of the organization such as departments such as Quality, Product Support, Planning, Shipping, Stockroom and Finance to process orders and to get support to troubleshooting process issues and expedite shipments.

- Assist in identifying, investigating and solving potential customer issues harming customer satisfaction.

- Pro-actively follows up with customers in any phase of the customer order process and/or troubleshooting process.

- Takes initial customer calls and answers general questions regarding company products and services.

Refers callers to appropriate resources.



**Required Skills**:



- Ability to read, write, comprehend and speak English sufficiently well to perform job functions.

- Ability to read, write, comprehend and speak one or more customer languages sufficiently well to perform job functions.

- Demonstrates mastery of Customer facing skills

- Knowledge of procurement

- Excellent communication skills to interface with customers and multiple departments to ensure consistent and effective communication

- Demonstrates basic understanding of IT systems and business processes

- Capable of contributing to process development and/or improvement projects within department



- Basic knowledge of Microsoft Word, Excel and Outlook



Required Experience

Associated degree plus 1-2 years of experience in a similar role, preferably in the Semiconductor or high technology industry

Puoi trovare l'offerta di lavoro originale su Kit Lavoro:
https://www.kitlavoro.it/lavoro/50734462/uwn140-customer-service-representative-agrate-brianza/?utm_source=html

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