(X832) Assistant Reception Manager

(X832) Assistant Reception Manager

29 ott
|
Belmond
|
Ravello

29 ott

Belmond

Ravello

**Reports to**: Front office Manager



**Main duties and responsibilities**:



- Manage operations of the Front Desk, according to Company policies and procedures and compliance with our Code of Conduct

- Handle guest complaints and anticipate guests needs.

- Manage room allocation, review room availability status, room blockage and special requests on a daily basis through working closely with Central Reservation Office, General Manager and all other departments

- Staff coaching, performance appraisal, work organization and development of all Front staff

- Continuous update of activities and attractions available in the area

- Ensure that Guest database is updated as per our policy



**Requirements**:



**We require**:



- Steady career path in 4 or 5 stars Hotels, previous experience in the same position at international level.

- Fluent in English and Italian. Third Language required, fluency with Russian language preferred.

- Excellent communicational skills: skilled at engaging audience.

- Customer and Personal Service: knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

- Adaptability: ability to effectively adjust to major changes in work tasks or the work environment.

- Originality: able to come up with clever ideas about products, services or situations, or to develop creative ways to solve a problem.

- Team leader: skilled at building a cohesive team and facilitating goal accomplishment

- Building trust: ability to interact with others in an honest, fair and respectful way





**Benefits**:

**We offer**:



- Seasonal labour contract according to C.C.N.L. Settore Turismo.

- Economical treatment adequate to the professional experience.

- Food & lodging for non residents

Puoi trovare l'offerta di lavoro originale su Kit Lavoro:
https://www.kitlavoro.it/lavoro/50736116/x832-assistant-reception-manager-ravello/?utm_source=html

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