ppIf you are here, it is because you know that we are looking for a bSenior AI Customer Success Manager /b. /p pindigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e-commerce to evolve their Customer Experience through conversational AI. We don’t just "sell software": we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys. /p pBacked by a recent €10 million investment from Azimut, we are on a mission to take this technology global. This is a unique opportunity to join a well‑funded, highly ambitious team and play a direct role in shaping the future of enterprise AI. /p pTo make this happen, we are looking for a bSenior AI Customer Success Manager /b to support our bHead of AI Solutions /b in championing our clients' success, guiding them through complex implementations and ensuring they derive maximum value from our cutting‑edge AI solutions over the long term. /p h3What are we looking for? /h3 pWe’re looking for a Senior AI Customer Success Manager to drive success for our most strategic clients. You’ll work closely with a portfolio of major enterprises across various industries and use cases. This means navigating complex organizations, engaging senior stakeholders, and ensuring our AI solutions deliver tangible, measurable business impact. /p pThe role sits within the Customer Success team and works closely with Sales, Product, AI Implementation and AI Engineering teams. You’ll act as a trusted advisor for client leadership, combining strategic thinking with strong execution skills. You will coordinate multiple stakeholders, translate business needs into actionable initiatives, and ensure adoption of our AI solutions across complex operating models. /p pThis position is ideal for someone with a strong consulting and digital transformation background, who thrives in enterprise environments, is comfortable managing structured programs, and enjoys turning AI and GenAI initiatives into real operational and financial value. /p h3Key Responsibilities /h3 ul liProject Leadership: Lead and coordinate end-to-end AI initiatives, from initial scoping and planning to launch and continuous optimization. Manage timelines, dependencies, stakeholders, and risks to ensure smooth delivery within complex, multi‑team environments. /li liStrategic Account Management: Build and maintain trusted relationships with senior client stakeholders (including C‑level), acting as the main point of contact and strategic advisor throughout the partnership.



/li liInternal Collaboration: Work closely with AI Implementation Managers (platform configuration), AI Engineers, Sales, Product, and Technical Support teams to align priorities, manage delivery, and resolve issues efficiently. /li liValue Realization: Guide clients through adoption and scaling of AI Agents by monitoring performance metrics, identifying optimization opportunities, and supporting ROI measurement, business case evolution, and long‑term value realization. /li liClient Retention Growth: Ensure high client satisfaction and long‑term retention, while proactively identifying opportunities for expansion, upselling, and broader adoption of indigo.ai solutions. /li liVoice of the Customer: Collect and structure client feedback, translating it into actionable insights for Product and Engineering teams to help shape the evolution of the indigo.ai platform. /li /ul h3You will need /h3 ul liExperience: 4+ years in Consulting, Customer Success or Program/Project Management, ideally in SaaS, digital transformation, or AI‑driven initiatives. Proven ability to manage complex projects with significant organizational and technical components. /li liEnterprise Consulting Background: Hands‑on experience working with large enterprise clients, managing structured programs, coordinating multiple workstreams, and operating in environments with formal governance and senior stakeholder engagement. /li liIndustry Exposure: Experience in complex, regulated industries (e.g., Financial Services, Insurance, Telco, Manufacturing) is strongly valued. /li liStakeholder Management: Demonstrated ability to engage and influence senior stakeholders (including C‑level), manage expectations, and operate effectively in high‑pressure or ambiguous contexts. /li liProject Program Management Skills: Strong planning, coordination, and execution capabilities, with the ability to keep initiatives on track across internal and client teams. /li liAnalytical Business Mindset: Comfortable working with data, KPIs, and performance metrics to assess adoption, support decision‑making, and recommend improvements or next steps. /li liTech Curiosity AI Enthusiasm: Genuine interest in Artificial Intelligence and Generative AI, with the ability to understand how these technologies can drive process optimization, new ways of working, and measurable business outcomes. /li liLanguages: Fluency in Italian and English (C1+). /li /ul h3We will really like (but they are not required)



/h3 ul liDirect experience with AI, GenAI, conversational AI platforms, chatbots, voice assistants, or automation solutions /li liFamiliarity with CRM, Customer Success, project management, and collaboration tools (e.g., HubSpot, Notion, Salesforce, Jira, Zendesk, Figma) /li liExperience using AI‑powered development tools such as Claude Code /li liProficiency in an additional language, ideally Spanish /li /ul h3Our values /h3 pAt indigo.ai we prize bVision /b (curiosity and courage to challenge the status quo), bConnection /b (empathy, candor, and trust), bResponsibility /b (ownership, reliability, and follow‑through), and bExcellence /b (the habit of raising the bar and refining until it’s right). If you naturally think ahead, build strong relationships, take accountability, and obsess over the quality of what you deliver, we’re probably a great match. /p h3What do we offer /h3 ul liA key role in one of Europe’s fastest‑growing AI scale‑ups, backed by a €10M investment from Azimut. /li liA competitive salary in the range of 40‑45k RAL, commensurate with experience + a performance‑based premio. /li liA flexible, remote‑friendly work environment built on trust, ownership, and autonomy. /li liA dedicated learning budget and a structured Career Development Plan to support your growth. /li liMeal vouchers and welfare programs to support your everyday life. /li liTop‑tier equipment, including a MacBook and iPhone. /li liA young, ambitious, and collaborative team with a strong focus on people and well‑being. /li liCompany retreats and team gatherings in inspiring locations throughout the year. /li /ul h3Where is the work? /h3 pThis is a bhybrid /b position, with at least one day per week spent working from our office. Our office is located at SPACES, Piazza Gae Aulenti 1/Torre B, in the heart of Milan, and we encourage the team to make the most of it for collaboration, knowledge sharing, and team building. Beyond our regular office days, we enjoy getting together through company retreats and team meetups throughout the year to stay connected and strengthen relationships across the team. /p h3Why join us? /h3 ul liWork with the most advanced AI technologies, shaping how enterprises across industries engage with their customers. /li liBe part of a dynamic and passionate team, where everyone has a direct impact on company growth. /li liGrow in a culture that values transparency, continuous learning, and career development, with clear paths for personal and professional progression. /li liEnjoy a flexible, people‑first environment, with remote‑friendly policies, stunning retreats, and a strong focus on well‑being. /li liContribute to our mission of reshaping how companies and people communicate worldwide. /li /ul /p #J-18808-Ljbffr

📌 Senior AI Customer Success Manager - Milan (Turbigo)
🏢 indigo.ai
📍 Turbigo