ph3Guest Service Agent /h3 pJoin Starhotels and become part of the Front Office team at our bComplex hotels in Florence. /b /p pAs a bGuest Service Agent /b you will be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure. /p h3Location /h3 pFlorence, Italy Metropolitan Area /p h3Responsibilities /h3 ul liBeing the friendly face that responds promptly to guest inquiries, providing information and assistance. /li liHandling check‑in, check‑out activities as well as other related tasks. /li liEfficiently managing guest messages and requests. /li liStaying updated about hotel services, guest needs, and special events. /li liEnsuring lobby and Front Desk standards and safety compliance. /li liAdhering to policies and procedures when working front‑of‑house equipment and property management systems. /li /ul h3Qualifications /h3 ul liA unique personality and a true passion for hospitality. /li liExperience in the role. /li liFamiliarity with Opera PMS for efficient operations. /li liAbility to anticipate and resolve challenges and complaint resolution finesse. /li liA commitment to delivering a high level of customer service. /li liVersatility in handling various work scenarios.



/li liEnthusiasm when being assigned to both individual and team‑oriented tasks. /li liMastery of the local area, enhancing guest experiences. /li /ul h3Languages Required /h3 ul liItalian – fluently /li liEnglish – fluently /li liAdditional languages are a plus. /li /ul h3Benefits /h3 ul liStylish uniforms with complimentary laundering. /li liExclusive discounted stays within the group. /li liDiscounts with out partners. /li /ul h3Career Growth /h3 ul liExceptional career advancement opportunities through our Performance Management Program. /li liAn attractive compensation package based on your experience. /li liThe chance to be a part of an ambitious, caring organization. /li /ul pAt Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability. /p pJoin us to shape your outstanding career! /p pSend in your application and let's create exceptional memories together. /p /p #J-18808-Ljbffr

📌 Guest Service Agent Turnante - Firenze
🏢 Starhotels
📍 Firenze