Inside Sales Lead

Location: Malnate (VA), Italy (Hybrid)

Reporting To: Sales Manager

Key Responsibilities

- Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites.
- Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
- Monitor workload, performance, and development plans to ensure effective team execution.
- Serve as the primary point of contact for selected strategic customers and key accounts.
- Build strong customer relationships to ensure high levels of satisfaction and responsiveness.
- Support customer escalations and coordinate timely resolution of complex issues.
- Oversee the complete order-to-delivery process for external and intercompany customers.
- Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.
- Support Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle.
- Act as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance.
- Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.
- Support Sales and Operations Planning activities through effective communication and execution.
- Oversee export activities, international shipments, customs documentation, and licensing requirements.
- Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.
- Manage activities related to defense and controlled products where applicable.
- Identify opportunities to improve customer service, order management,



and commercial processes.
- Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.
- Drive process standardization and best practices across locations.

Qualifications

Education & Experience

- Bachelor’s Degree or equivalent professional experience.
- Minimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management.
- Previous experience leading teams in a multinational manufacturing environment is strongly preferred.

Technical Skills

- Strong understanding of commercial processes, order management, and customer service operations.
- Experience with ERP systems (SAP, Oracle, or equivalent).
- Advanced Microsoft Office skills.
- Strong understanding of export documentation and international trade processes.
- Fluent Italian and English.

Leadership Competencies

- Customer-centric mindset.
- Strong people leadership and coaching skills.
- Excellent communication and stakeholder management capabilities.
- Ability to influence across functions without direct authority.
- Strong organizational and problem‑solving skills.
- Results-oriented approach with a focus on continuous improvement.

Compensation

Salary Range (Annual Gross): €55,000 – €60,000

Variable Component: Profit‑sharing scheme, in line with company performance and applicable agreements

Benefits

- Welfare benefits by the TERZIARIO National Collective Agreement (CCNL)
- Supplementary health insurance
- Flexible working arrangements / lavoro da remoto options
- Additional local benefits, including professional and non‑professional accident insurance

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📌 Inside Sales Lead (Varese)
🏢 Moog
📍 Varese