ph3Overview /h3pWe create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. /ph3Purpose of the Role /h3pAct as the voice of the Customer within the Service Platform, ensuring customer satisfaction through effective management of Quality and Safety issues. Drive a strong Quality culture focused on continuous improvement, operational excellence, and the Right First Time approach while ensuring compliance with company, contractual, and regulatory requirements. /ph3Key Responsibilities /h3ulliEnsure high levels of customer satisfaction by managing customer feedback, surveys, and related improvement plans. /liliDefine, implement, and monitor Quality and Safety objectives and action plans across projects, manufacturing, and maintenance activities. /liliEnsure the consistent application of Quality and Safety processes and escalate critical issues when necessary. /liliPromote a culture of Quality, Safety, and continuous improvement, reducing deviations and non-conformities. /liliCoordinate project quality activities and ensure alignment with QCD (Quality, Cost, Delivery) objectives and contractual obligations. /liliCollaborate with Supplier Quality teams to address key issues, NCRs,



and corrective actions. /liliDrive problem-solving initiatives and ensure effective implementation of Lessons Learned (REX) processes. /liliLead internal and customer audits, monitor corrective action plans, and verify their effectiveness. /liliSupport the achievement and maintenance of external certifications in line with company strategy. /liliLead, coach, and develop the Platform Quality team, fostering skills development and best practices. /liliMonitor Quality KPIs and dashboards, ensuring continuous improvement of overall performance. /li /ulh3Requirements /h3ulliMaster's Degree in Engineering, Business, or a related field. /liliMinimum 5 years of experience in Quality Management roles. /liliFluent English. /liliKnowledge of the railway industry, standards, and certifications is considered an asset. /liliStrong knowledge of Quality standards and methodologies (ISO 9001, ISO/TS 22163 IRIS, CMMI, ECM, etc.). /liliExcellent communication, leadership, stakeholder management, and problem-solving skills. /liliAbility to work effectively within complex matrix organizations and manage multiple interfaces. /li /ulpLocation: Sesto San Giovanni /ppCCNL: Metalmeccanico /ppRange RAL: 52.100€ - 69.400€ /ppAn agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. /ppJob Type: Experienced /p /p #J-18808-Ljbffr

📌 Quality Manager (Sesto San Giovanni)
🏢 Alstom
📍 Sesto San Giovanni