Client Services Specialist, Consumer Health

Milan, Italy | Tempo pieno | Hybrid | R

Responsibilities

- Provide additional insight and interpretation of data to enable resolution of business questions, including pre-analysis and cooperation with the Data Integrity team.
- Manage client queries using in-depth knowledge of client and IQVIA property data, ensuring full and timely response and respecting contractual SLA.
- Transfer requests for database modification to the Delivery Team and ensure proper execution.
- Maintain and grow revenue from existing and new services – commercial aspect.
- Support the team lead in driving and implementing specific initiatives.
- Support the Sales team in defining quotations.
- Review client data requirements with internal resources to ensure deliverables meet specifications, timeliness, and quality.
- Provide training to clients and support the team for client service meetings at customer sites.
- Produce ad‑hoc studies and presentations on demand, including market scenario presentations.
- Manage back‑office activities: maintain and update contact records, documentation, and quotations.

Qualifications

- MSc with strong interest in data analysis.
- Knowledge of the pharmaceutical / healthcare / dermo‑cosmetic market is a plus.




- 3+ years of experience in similar roles (Marketing, Trade Marketing, Data Analysis, etc.) preferably in a multinational context.
- Attention to detail and respect for deadlines.
- Excellent Microsoft Office skills.
- Ability to manage multiple projects simultaneously and align with priorities.
- Strong communication, good interpersonal attitude, empathy with clients.
- Proficiency in English and Italian.
- Ability to work in a team and interact with other functions.

Benefits and Opportunities

- Career development opportunities: internal job openings, structured performance management, enablement processes, mentoring, training programmes, diversity & inclusion initiatives.
- Competitive benefits: flexible benefits budget, public transportation reimbursement, private insurance for professional and personal accident, meal vouchers (€8/day), …
- Flexibility: work from home with support for a modern, sustainable office near Milan Central Station.
- Mental health and wellbeing support: Employee Assistance Program with 24/7 confidential counselling and resources.
- Unparalleled opportunity to contribute to a healthier world and drive healthcare forward.

#J-18808-Ljbffr

📌 Client Services Specialist, Consumer Health (Milano)
🏢 Iqvia Argentina
📍 Milano