Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution.

As a Support AI Operations Engineer, you will play a key role in implementing, maintaining, and optimizing AI‑driven tools used across Support department. Working under the Support AI Operation Manager, you will focus on technical execution, reliable system operations, monitoring, troubleshooting, and continuous improvement of AI solutions that enhance efficiency, automation, and customer experience.
What You’ll Do
- Deploy, configure, and maintain AI tools and automations used in Support.
- Monitor AI system performance, data flows, and logs to ensure stability and accuracy.
- Troubleshoot issues with AI models, integrations, and workflows.
- Build and maintain scripts, automations, and connectors.




- Support API‑based integrations with cloud and internal systems.
- Evaluate AI outputs and help improve prompts, RAG and agentic AI workflows.
- Prepare datasets and maintain documentation for tools, workflows, and configurations.
- Research new AI capabilities and propose improvements.

What You Bring
- Experience with scripting or programming for automation (Python, JavaScript) and familiarity with low‑code/no‑code tooling.
- Solid understanding of REST APIs, webhooks, and cloud‑based service integrations.
- Hands‑on experience or familiarity with Azure AI Services, Azure ML, or comparable AI platforms.
- Practical knowledge of AI development frameworks such as LangChain and Langfuse, including LLM orchestration and observability best practices.
- Experience using AI‑coding assistants (e.g., GitHub Copilot, Windsurf) to accelerate development and improve code quality.
- Understanding of SQL/NoSQL dat

📌 AI Support Operations Engineer (Italia)
🏢 Acronis
📍 Italia