Job Title: Operations Technician
Department: Operations
Location: Milan
Type: Permanent

Key Responsibilities
- To provide onshore operational support to the underwriting teams.
- Acts as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS) and brokers
- Contacts the Shared Services Organization in case of customer/broker requests or urgent issues on behalf of the underwriting and claims teams.
- Review and field all Level 1 processing queries and request for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams).
- Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root cause analysis. Feeding back continuous improvement opportunities to the team. (Level 0 completed by GSS and/or QA/QC teams)
- Level 1 policy subjectivities follow up to local brokers (i.e. phone), (Level 0 completed by GSS)
- Field and respond to all onshore MNP administrative queries and requirements from brokers,



collaborating with the Global LSM MNP Operations and GSS team as required. (Local language)
- Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local language)
- Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres. (Local language)
- Help with calculation and understanding of any complex local taxes and duties, as elevated by underwriters and/or GSS teams/offshore centres. (Level 0 completed by GSS)
- Has knowledge of local ways of working and regulations, supports local underwriters and claims handlers with processes and procedures as required.
- Full knowledge and support on questions on the One EU processes and LSM Workflow Management System (called DOT).
- Act as local country advocate and guide

📌 Operations Technician (Italia)
🏢 Liberty Specialty Markets
📍 Italia