We are looking for an IT Service Delivery Specialist to join the EMEA IT Operations team , composed of professionals located across multiple European countries, including Italy.
In this role, you will support and coordinate IT Operations and Service Delivery activities across the EMEA region, working closely with Business stakeholders, Global IT teams, suppliers, and external IT partners.
This is not a traditional helpdesk or PMO role. It is a hands-on operational position that combines regional IT operations, service coordination, and project delivery responsibilities across multiple EMEA sites. You will play an active role in both regional and global IT initiatives, ensuring high-quality IT operations and effective service delivery from IT partners.
Support and coordinate regional IT Operations and Service Delivery activities across EMEA sites
Collaborate with local and global IT teams to implement and deliver standardized IT solutions for business projects
Ensure effective management of project scope, requirements, timeline, budget, and benefits in line with the change framework
Participate in and lead regional IT projects, deployments, and implementations
Ensure proper project onboarding and alignment, clarifying technical scope, stakeholder expectations, and objectives
Proactively monitor project execution, identifying risks, issues, and impacts, and driving mitigation actions
Engage with internal and external stakeholders to gather requirements and ensure timely project delivery
Ensure high-quality and timely delivery of IT services and projects
Collaborate with Global IT teams, suppliers, and IT partners to ensure stable and reliable service delivery
Monitor IT operations performance across EMEA and coordinate incident resolution and escalations
Provide regular reporting and maintain accurate documentation in global systems
Bachelor’s degree in IT, Computer Science, or a related technical/business field
~4+ years of experience in IT projects, IT Operations, S
📌 IT Service Specialist (Italia)
🏢 Valmet
📍 Italia