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Position Snapshot
- Nespresso in Italy, Assago (Milan) HQ
- Undergraduates or graduates in Economics, Management or related fields
- Nestlé welcomes people with disabilities
- Full-time internship (6 months) - We offer a monthly allowance of €900, free access to the company canteen, free access to a partner gym near the office and a company laptop
- Start date: July 2026

Position Summary
At Nespresso, we are committed to delivering unforgettable coffee experiences while making a positive impact on people and the planet. As a Customer Service Intern, you will join the Customer Relationship Center, supporting operational activities and contributing to performance monitoring and continuous improvement initiatives. This role offers a valuable learning opportunity within a multinational and purpose-driven company, providing hands-on experience in a dynamic, inclusive, and growth-oriented environment. You will work closely with cross-functional teams and external partners,



gaining exposure to real business challenges while supporting service excellence.
A Day in the Life of a Customer Service Intern
- Support daily Customer Service operations with a proactive and collaborative approach
- Monitor and update KPI dashboards, analyse performance trends and support the identification of new performance indicators
- Contribute to the identification of improvement areas and support continuous improvement initiatives
- Collaborate with the external service provider to ensure service quality and operational alignment
- Work closely with internal stakeholders such as Sales, Finance, Supply Chain, Marketing and T&Q; to ensure effective issue management and timely resolution
- Support projects aimed at enhancing process efficiency and customer experience

What Will Make You Successful?
- Strong interest in Customer Service and operational processes in a complex organization
- Goo

📌 Stage Customer ServiceC (Italia)
🏢 Nestlé Nespresso
📍 Italia