Prima di candidarti per un lavoro, seleziona la lingua che preferisci tra le opzioni disponibili in alto a destra in questa pagina.
Esplora la tua prossima occasione in un’organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire.
Descrizione Impiego
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties And Responsibilities
- Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
- Advise customer on documentation required. Booking and processing shipment requests within Marken’s internal database and generating and verifying shipping documentation.
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring shipment progress.
- Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
- Working with all departments, to develop and implement solutions for new business requirements in accor
📌 Client Relationship Manager (Italia)
🏢 UPS
📍 Italia