Summary
About us
Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.
Job Description
We are currently seeking an Global Omnichannel & Customer Experience Specialist as part of our dynamic team in Milan.
How you will contribute:
- Collaborate with key stakeholders involved in omnichannel initiatives, including the retail team, store staff, analytics team, and customer care.
- Oversee day-to-day operational activities, providing support to stores and ensuring constant monitoring.
- Serve as the main point of contact with the technology teams to ensure optimal coordination and the successful delivery of omnichannel projects, acting as a reference for the Omnichannel Roadmap.
- Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services,



and other HQ departments regarding various technological and operational aspects of the website, Omni & Luce app, and other relevant systems.
- Analyze omnichannel performance, offering insights and proposing actions to enhance customer experience and drive business results.
- Contribute to the improvement of customer experience with an omnichannel approach in an evolving digital and retail environment.
- Prepare and present reports on omnichannel performance metrics.
- Conduct benchmarking and scouting activities to identify new opportunities for enhancing the Ecommerce and omnichannel environment.
- Support the collaboration and training of a Brand Ambassador dedicated to enhancing selling activities, enabling a personalized customer experience and driving e-commerce sales through client service interactions.
- Perform store visits both nationally and internationally.

Who you are:
- Minimum of 2 years of experience in a role that combines digital and retail,

📌 BOTTEGA VENETA Global Omnichannel (Italia)
🏢 Bottega Veneta
📍 Italia