Job description:

Tod’s Group represents an outstanding example of Made in Italy. It is rooted in the tradition of Italian craftsmanship and embodies a heritage of values that define its vision: artisanal passion, uncompromising quality, and timeless style.
We are seeking a highly motivated and detail-oriented Client Excellence Online Associate to join our Company. As a Client Excellence Associate, you will have the opportunity to be part of a dynamic and multicultural team dedicated to delivering exceptional customer experiences and actively enhancing our Brands image. From assisting with inquiries to handling returns and exchanges, you will play a crucial role in ensuring our customers are satisfied with their purchases and receive the highest level of service.
Responsibilities
- Support the customer service team in handling online customer inquiries via phone, email and live chat;
- Assist with order processing, including taking payments, verifying customer details, and entering orders accurately into the system;




- Collaborate with the shipping department to ensure timely and accurate delivery of customer orders;
- Investigate and resolve customer complaints and issues, providing prompt and effective solutions;
- Provide accurate and detailed information regarding products, services, and company policies;
- Maintain customer records in an organized manner, updating contact details and order information as necessary;
- Process returns and exchanges, ensuring all necessary paperwork and procedures are followed;
- Actively provide product recommendations and guidance to customers, based on their preferences and needs.

Technical Requirements
- Excellent verbal and written communication skills in different languages;
- Proficiency (level C1) in Italian, English and German; knowledge of any additional language in considered a plus;
- Minimum 1 year of customer service experience preferably in the luxury goods;
- Proficient in using customer service software and CRM sy

📌 Client Excellence Intern (Italia)
🏢 TOD'S Group
📍 Italia