Within our Client Service team, we’re currently looking for a Client Service Specialist who will be fully dedicated to a portfolio of our Consumer Health clients.
The Client Service Specialist will have the responsibility for supporting clients in analyzing IQVIA property data and ensures they obtain maximum value from IQVIA products and services. Will also answer client queries and collaborates with the Sales team to best support the clients. Provides in-depth training in databases and products and assists the sales team in preparing quotations.
Responsabilities
- Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues including pre-analysis of data query and cooperation with Data Integrity team in finalizing the resolution feed-back to the client.
- Manage queries raised by client using in-depth understanding of the client and IQVIA property data to ensure that full and timely response is provided (also with support from other functions’ teams) using company tools (QMS/CSM) and respecting contractual SLA.
- Transfers client requests for database modification to the Delivery Team and ensures proper execution.
- Responsible for maintaining and growing revenue from existing and new services – commercial aspect
- Supporting the team lead on driving and implementing specific initiatives
- Support Sales team in the definition of quotations
- Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer’s specifications, including timeliness and quality.
- Provides training to clients and support to team for client service meetings at customer sites.
- Produces ad-hoc studies and presentations on demand (prepare and present market scenario presentations for clients)
- Manage back-office activities (maintaining and updating contact records, organization and maintenance of documentation, managing quotations, etc)
Knowledge, Skills An
📌 Client Services Specialist, Consumer Health (Italia)
🏢 Iqvia
📍 Italia