Mars, Incorporated is a family-owned company with over a century of history in the production of diversified products and offering services to people who own and love pets. With sales of more than $35 billion, the company is a global business that produces some of the world’s most beloved brands: M&M;’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Mars also provides veterinary services for pet health, including BANFIELD® Pet Hospitals, Blue Pearl®, VCA® e Pet Partners. Headquartered in McLean, Virginia (USA), Mars is present in more than 80 countries. Mars’ Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire more than 140,000 Associates every day to create value for all partners and boost a growth they can be proud of. For more information on Mars, visit us on
CUSTOMER SERVICE INTERNSHIP
RESPONSIBILITIES
The Associate in the role of Customer Service Internship Italy , within the South Europe Customer Service / Supply Chain team,
will manage the following activities with main focus on Italy market:
- End to end order management (order to cash process) through company systems (SAP ATLAS and local tools), including related returns / refusals and credit notes
- Ensure orders delivery as per customer requests by addressing day to day issues with customers, sales and third party logistic provider (delays, missing products, wrong / late documents /…)
- Ensure accurate and timely period and year end closing activities
- Manage the relationship with external customers, sales and third party logistic provider on order status and service level KPIs
- Run periodical performance analysis on Supply Chain KPIs, identify root causes and define corrective actions
- Align with the different functions within Supply Chain (planning, logistics) but as well in the rest of the organization (sales, finance) and beyond (customers, external vendors)
COMPETENCIES
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📌 Customer Service Internship (Italia)
🏢 MARS
📍 Italia