Hrs As a Company
HRS, the pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience we reinvent how companies and travelers Stay, Work, and Pay.
The lodging and meeting management market is sizable and growing rapidly - yet it’s still underserved by technology players. They are powered by our AI-enabled platform, which turns fragmented data from the entire ecosystem into enriched level 3 data. Built on proprietary large and small language models, our technology delivers real-time actionable insights and automation that works. Strong customer lock-in, clear expansion plans into adjacent use-cases and in-destination experiences, and a SaaS model with recurring revenues and high margins drive a long-term growth pathway and high profitability.
The Customer Experience Management (CEM) team supports projects to activate new HRS customers in the various point-of-sales and owns the daily operations of HRS’ corporate customers. The core purpose of the team is to ensure excellent operations and support of the corporate customers,



no matter if it’s during the implementation or post go-live. CEMs offer empathetic help and provide timely resolution of support requests, coordinating with multiple stakeholders of other departments, like for example with the product and engineering teams, to execute solutions. Based on the tremendous amount of insights into what corporates are struggling with, the team supports the identification and automation of solutions to resolve issues, so customers don’t even have to continue reaching out, driving true operational excellence and customer success.
In the responsible position of Customer Experience Manager (all genders), the future position holder takes on the responsibility to lead the operations of the respectively assigned accounts in the region.The CXP is the daily operational interaction face for the HRS customers and their Travel Management ompanies (TMCs). During the implement

📌 Guest Relation Manager m/w/d (Italia)
🏢 HRS Group
📍 Italia