Responsibilities
- Provide high-level technical support to customers, field service engineers, and technicians to ensure equipment operates within specification.
- Ensure equipment operates at customer sites.
- Support escalations and on-site projects such as tool installation.
- Answer technical questions.
- Troubleshoot and resolve complex problems via phone, e‑mail, or in person.
- Lead escalation meetings, both internally and externally.
- Manage technical reporting internally with the factory and externally with the customer.
- Report customer issues, design concerns, reliability, or maintenance problems to the European and Japanese product engineering team.
- Create local procedures, BKM, and provide technical training to field service engineers and start‑up engineers.
- Collaborate with other members of the Tokyo Electron Europe Product Support Group to share experience and enhance the global European technical support department.
- Support activities in France when required and work closely with the French technical support team.
- Provide additional support,



business trips, or remote support for other customers across all European sites as occasionally required.
- Travel around 20% of the time as needed for French team collaboration.

Qualifications
- Technical education and at least 5 years of experience in a similar technical support role for complex electromechanical equipment, including installation, maintenance, and repair/debugging (preferably in the semiconductor industry or an equivalent field).
- Extensive knowledge in mechanical/electrical engineering or equivalent.
- Strong verbal and written communication skills.
- Excellent analytical, troubleshooting, and problem‑solving skills using analysis tools such as 8‑D, 5‑Why, Ishikawa, Kepner‑Tregoe, etc.
- Ability to work under pressure.
- Exceptional attention to detail.
- Organizational skills and flexibility in working hours.
- Strong focus on safety procedures, quality, and compliance to meet cus

📌 Product Specialist (Vimercate)
🏢 Tokyo Electron Europe Ltd. – Italian Branch
📍 Vimercate