In this role, you will coach and support customers to maximize value from Expedia Group’s platform. You’ll build relationships with key buyers and account teams, guide opportunities, and translate customer needs into effective product and contract solutions. You contribute to business cases, understand pricing and policy implications, and help customers achieve measurable outcomes. You’ll work with cross-functional partners to ensure ongoing account success and value realization, aligning with Expedia Group’s mission to simplify travel worldwide.
medical, dental, and vision coverage
paid time off
Employee Assistance Program
wellness and travel reimbursement
IATAN membership
Build and start cultivating relationships with customers and their account teams, including senior buyers and decision-makers
Facilitate opportunities through progress meetings and exploratory discussions to grow accounts
Understand customer challenges via internal and external channels and translate into actionable insights
Recommend products, services, and insights aligned with customer needs
Create basic account plans outlining tactics for acquisition and retention
Develop understanding of how the department contributes to the broader organization
Stay informed about policies, practices, trends, and competitor activity affecting customers
Gain awareness of the financial impact of decisions on the organization and customers
Guide accounts toward insights and balanced recommendations benefiting both sides




Gather data on potential ideas and solutions to address business needs
Contribute to business cases for change under senior guidance
Understand standard contract terms and when to involve legal partners
Learn the contract negotiation process and arrangements
Communicate clearly to gain support from stakeholders
Seek manager support to resolve differences and align stakeholders
Assist in cost-vantaggi and risk analyses of possible solutions
Identify key stakeholders involved in account decision-making
Develop understanding of standard offerings and major areas of expertise
Build knowledge of products, technologies, and commercial offerings within scope
Understand competitor products and services
Appreciate the value and application of offerings for customers and organization
Build rapport and maintain strong relationships with colleagues and external customers
Learn about customer leaders and decision-makers via internal CRM systems
Develop basic understanding of customer industries and market insights with company tools
Participate in customer meetings to better understand needs and expectations
Learn metrics used to assess product performance against customer needs
Help develop value propositions, case studies, and proof points for the value of offerings
Understand the total cash compensation range for the Rome role
Proficiency in English and Italian is a must have

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📌 Associate Market Manger (Roma)
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