Job Description
- Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for clients when it comes to meeting business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams to best serve customers.
- Understand client structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin and cross‑sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with CPaaS Registrations, ensure client account is properly set‑up; collaborate with Platform Operations to arrange setup enabling client activities based on agreed scope (account creation, route management, sender registration,



allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast client traffic, taking immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Internal initiatives: power user and help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
- Coordinate internal teams to timely fulfill client requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Influence Infobip’s ever‑evolving end‑to‑end customer experience by grasping and continuo

📌 Customer Growth Executive (Milano)
🏢 Infobip Italy
📍 Milano