Deliver services to operate and maintain properties in an organized and efficient manner within the FM scope relating to this role’s responsibilities
Manage and respond to requests received via telephone, Corrigo ticket system, email, or in person
Develop sound working relationships with key client representatives and suppliers/service providers at the site
Keep the local client informed of FM activities planned for the site, their progress, and the results of completed work
Conduct detailed floor inspections routinely and report findings in a timely manner
Maintain and address the Work Order system (Corrigo) efficiently and promptly for rectification of any defective items/services (in coordination with Reception and backup FM)
Ensure Preventive Planned Maintenance (PPM)/Statutory work and related equipment are properly scheduled, maintained, and reported
Understand and follow Merck and JLL EH&S; (Environmental, Health & Safety) standards and report any abnormal findings (Good catches/Near misses)




Support Reception desk operations and assist with operational needs—e.Ensure mail services are properly managed and delivered, and plan for backup coverage during vacation or sick leave
Perform daily site tours to ensure all is in order—verify coffee machines are refilled, consumables are stocked in restrooms, cleaning standards are maintained, etc.
Support ad-hoc FM needs, including serving as the point of contact for PPM and corrective maintenance works
Strong interpersonal skills to manage diverse service providers and client representatives
Ability to structure and manage own workload independently
Excellent written and oral communication skills in Italian and English
Proficiency in Microsoft Office applications
Gestire e rispondere alle richieste ricevute tramite telefono, sistema di ticketing Corrigo, email o di persona
Sviluppare solide relazioni di lavoro con i principali rappresentanti del cliente e i fornitori/prestatori di servizi del sito
Mantenere il cliente l

📌 Site Assistant (Italia)
🏢 Jll
📍 Italia