In this role you drive post-sales transformation for ServiceNow’s enterprise accounts, aligning solutions with client goals and sharing industry insights. You’ll partner with C-level executives to deliver measurable business outcomes and foster collaboration across ServiceNow and strategic partners. You lead risk mitigation and value realization, guiding the customer through ongoing digital transformation. You work with cross-functional teams to sustain adoption, renewals, and expansion, shaping long-term success for both the client and ServiceNow. This position offers scope to influence strategic direction and scale impact across large organizations.

- Own and lead post-sales transformation to align ServiceNow offerings with customer goals and industry best practices
- Collaborate with Account Executives to implement integrated pre- and post-sales strategies for long-term value
- Identify and mitigate risks to ensure smooth value realization
- Guide Customer Success teams to achieve adoption, technical health, renewals, customer satisfaction, and expansion KPIs
- Build strategic alignment with ServiceNow leaders and incorporate customer feedback for continuous improvement
- Drive innovative solutions and a culture of agility and calculated risk-taking
- Set and review clear success metrics and milestones with customers,



updating transformation plans as needed
- AI Integration & Thought Leadership: applying AI to enhance processes, automation, and insights
- Enterprise SaaS Transformation & Strategic Advisory: extensive experience guiding large-scale SaaS transformations
- C-Level Presence & Relationship Management: ability to engage and influence senior executives
- Leadership Expertise: 10+ years in management consulting or leadership roles with proven outcomes
- Strategic Account Management: success leading high-impact customer success or consulting teams
- Business Acumen & Problem-Solving: diagnosing complex challenges and aligning tech solutions with goals
- Cross-Functional Leadership: experience coordinating across multiple departments and stakeholders
- Adaptability & Change Management: navigating dynamic environments and evolving needs
- Operational & Execution Excellence: designing scalable, repeatable processes and driving execution
- Collaboration & Communication: clear communication and stakeholder influence across levels
- Customer-Centric Mindset: focus on delivering value and long-term customer success

In this role you drive post-sales transformation for ServiceNow’s enterprise accounts, aligning solutions with client goals and sharing indu…

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📌 Customer Success Executive (Milano)
🏢 Experteer Italy
📍 Milano