Customer Service Specialist (French-speaking)
a company specialized in the manufacturing and distribution of medical devices, is looking for a Customer Service Specialist to join its Italian headquarters and become part of an established team.
The successful candidate will be responsible for managing customer orders from French-speaking countries, ensuring the smooth execution of the entire order process from receipt to completion. Therefore, fluent French is essential for this role.

Manage customer orders from French-speaking countries.
Provide timely responses to customers regarding order status, product availability, estimated delivery times, and order follow-up.
Support the Sales team with information on sales performance, open orders, and inventory availability.
Collaborate with the QA department in handling customer complaints and returns.




Ensure compliance with QA procedures and regulatory requirements of each country.
Work with the Finance department to ensure tax compliance, price approval, and respect of payment terms.

Fluent in French (written and spoken) is a must.
Minimum 2 years of experience in Customer Service/Customer Care.
Knowledge of SAP is a must
Knowledge of English (written and spoken)

Level D3 of the CCNL “Industria-Chimica” with a RAL range between 31.000€ and 33.000€

This position is open to applicants of all genders, in accordance with Italian Laws 903⁄77 and 125⁄91 , and to candidates of all ages and nationalities, pursuant to Legislative Decrees 215⁄03 and 216⁄03 .

📌 Specialist Services Administrator (Italia)
🏢 Cid
📍 Italia