Training Experience Specialist – Responsibilities
- Develop and execute learning plans to ensure customer success and drive subscription renewals.
- Proactively engage with a large number of assigned customers to understand learning goals and create tailored plans that maximize the benefits of their learning subscription and Training Units (TUs).
- Design, implement, and manage targeted upsell and cross‑sell campaigns to existing customers, generating incremental revenue through value‑added offerings.
- Identify and cultivate customer advocates who can share success stories about their learning subscription.
- Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement; produce regular renewal‑metric reports for internal stakeholders.
- Manage inbound and outbound leads, overseeing lead nurturing, qualification, distribution, and follow‑up to ensure a smooth transition through the sales funnel.
- Drive fill rates by promoting Open Enrolment (OE) training courses and certification exams to the existing customer base through targeted campaigns.




- Collaborate with product development to address customer feedback and enhance the learning subscription offering.
- Support local sales teams in identifying upsell opportunities and potential expansion of learning services.
- Support Red Hat Training Resellers in daily activities, QBRs, and act as first contact and escalation point.

Training Experience Specialist – Qualifications
- Two or more years of experience in customer success, account management, or a related role.
- Strong analytical skills with the ability to derive actionable insights from data.
- Results‑oriented mindset focused on achieving consumption and renewal targets.
- Customer‑centric approach with a passion for ensuring customer success.
- Strategic thinker capable of developing and executing renewal plans.
- Exceptional communication, interpersonal, and relationship‑building skills.
- Self‑motivated with a proa

📌 Training Experience Specialist Italy (Roma)
🏢 Red Hat
📍 Roma