- Managing requests and incidents escalated from second-level support through ticketing systems
- Analyzing and resolving application and infrastructure issues
- Monitoring and supporting document management platforms running on Linux and Windows environments
- Collaborating with application and infrastructure teams to troubleshoot technical issues
- Contributing to the evolution of internal tools supporting operational activities
- Developing and maintaining automation scripts using Bash and Python
- Managing and enhancing monitoring dashboards and activities using Elastic, Kibana, and Splunk
- Participating in projects aimed at platform evolution and the introduction of new technologies

Requirements

- At least 1 year of experience in Application Support, IT Operations, System Administration, or similar roles
- Knowledge of Linux operating systems
- Knowledge of Windows operating systems
- Strong analytical and technical troubleshooting skills
- Basic scripting knowledge in Bash and/or Python
- Experience in ticket management and operational support activities




- Strong interpersonal skills and a problem-solving mindset
- Good command of the English language

Core Competencies

Demonstrates expertise in Application Support and IT Operations, with a strong focus on troubleshooting and resolving technical issues in both Linux and Windows environments. Proficient in developing automation scripts and managing monitoring tools to enhance operational efficiency.

Highest-signal resume keywords

- Application Support
- Linux Operating Systems
- Windows Operating Systems
- Bash Scripting
- Python Scripting

ATS Optimization Keywords

Hard Skills

- Technical Troubleshooting
- Incident Management
- Operational Support
- Automation Development
- Monitoring Dashboard Management

Soft Skills

- Analytical Skills
- Interpersonal Skills
- Problem-Solving Mindset

Industry Keywords

- Ticket Management
- Document Management Platforms
- IT Operations
- System Administration

Tools & Technologies

- Elastic
- Kibana
- Splunk

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📌 Junior Application Support Engineer (Italia)
🏢 Jobtailor
📍 Italia