This position requires 100% in-office attendance at our main facilities in Lisbon. Telecommuting, remote setups, or hybrid schedules are completely unavailable under any circumstances. All hired candidates must be prepared to work fully on-premises from our Lisbon office.

Role Overview & Welcome

Are you fluent in Italian and looking to begin an exciting professional journey in one of Europe's most vibrant, sun-drenched capital cities? We are seeking enthusiastic, people-oriented individuals to join our high-energy, multicultural team operating right here in Lisbon!

Primary Daily Duties

As an Italian Customer Support Agent, you will serve as a frontline representative for our brand, delivering exceptional assistance to our Italian-speaking client base. Your key daily tasks will include:

- Multichannel Communication: Resolving customer inquiries with care and efficiency across incoming phone calls, email messages, and real-time live chat.
- Troubleshooting & Support: Pinpointing account-related questions or technical issues and guiding users step-by-step toward effective solutions.
- Data & Ticket Logging: Documenting accurate entries of customer interactions, service feedback, and open support tickets within our central CRM system.
- Product Knowledge Mastery: Maintaining a thorough understanding of platform updates, operating guidelines, and internal software tools to ensure accurate support.
- Target Alignment: Meeting or exceeding your individual key performance metrics (KPIs) while preserving our high standards of service quality.

Candidate Qualifications & Requirements

Language Skills

- Italian: Excellent, fluent command in both written and spoken formats.
- English:



Professional working proficiency (B2 level minimum) for clear communication with international colleagues and corporate management.

Core Competencies

- Interpersonal Abilities: Exceptional communication habits, active listening skills, and a genuine passion for delivering great customer care.
- Digital Aptitude: The ability to navigate multiple computer tools, web channels, and CRM databases smoothly at the same time.
- Adaptability: A positive mindset toward working in a fast-moving corporate setting with a rotating shift schedule.
- Legal Work Status: EU citizenship or a valid, full-time work permit that allows legal employment in Portugal.

Compensation Packages & Accommodation Choices

We offer two distinct salary structures tailored to how you prefer to manage your living arrangements in Lisbon:

- Option A (Self-Arranged Accommodation): A gross monthly salary of €1,340 if you choose to find, secure, and pay for your own housing.
- Option B (Company Lodging Provided): A gross monthly salary of €1,060 paired with dedicated, company-managed accommodation.

Relocation Package & Extra Perks

- Flight Expense Reimbursement: Full coverage for your plane ticket straight to Lisbon to support a hassle-free relocation.
- Shared Accommodation: A private bedroom inside a shared company apartment (applicable for candidates selecting Option B).
- Utilities Included: Complete coverage of monthly utility bills—including water, gas, and electricity—handled directly by the employer under the housing arrangement.
- Career Growth & Culture: Fully paid initial training to set you up for success, transparent internal promotion pathways, and regular company-sponsored team events.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Vibo Valentia)
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📍 Vibo Valentia