You will join our IT eCommerce team, supporting digital transformation and platform optimization projects in an international context.

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Responsibilities

Gather and document requirements for eCommerce platform enhancements and new features

Write and refine user stories and epics for development teams

Prepare configuration guidelines for eCommerce solutions

Support development and testing phases, ensuring requirements are met

Collaborate with business partners and IT teams to translate business needs into technical specifications

Identify gaps in existing eCommerce functionalities and propose improvements

Ensure security and compliance requirements are considered in solution design

Provide training and documentation to end users and support teams

Qualifications

5‑7 years of relevant experience as a Business Analyst, preferably in IT eCommerce projects

Experience in requirements gathering, documentation,



and process improvement for eCommerce platforms

Experience with configuration guidelines and supporting development/testing phases

Experience in digital transformation or platform optimization projects

Experience with technical teams and understanding of IT landscape

Bachelor’s degree in Business, Information Systems, or equivalent

English and Italian fluent

Strong communication skills

Strong analytical and problem‑solving skills

Strong organizational skills

Adaptability in multicultural environments

Benefits

An international community bringing together 110+ different nationalities

An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities

A robust training system with our internal Academy and 250+ available modules

A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

At Mantu, sustain

📌 Business Analyst IT E-commerce (Milano)
🏢 Informatica / Software
📍 Milano