Experteer Overview
In this role you drive regional service operations for Italy, ensuring delivery, service support, and customer satisfaction align with SLAs. You will partner with global and local teams to maintain service quality, lead incident and change processes, and oversee vendor and contract management. You’ll act as the regional operations lead, coordinating with sales, NOC, and product groups to sustain performance. This is an opportunity to shape service delivery in a dynamic, cross‑functional environment with a focus on reliability and customer peace of mind.
Benefits
- Lead regional operations across delivery and service support to meet SLAs and customer satisfaction targets
- Oversee incident, problem, and change management in collaboration with global and local teams
- Manage Italian vendors and contracts, ensuring MSAs and performance expectations are met
- Coordinate with NOC, Sales, and Product for in‑country service delivery and new opportunities




- Represent Operations in local customer meetings and liaise with regulators and authorities as needed
- Monitor Service Level Management and sign off on customer SLAs and amendments
- Ensure interface with local authorities on fraud‑related matters and compliance
- Support the business and sales teams with operational input for non‑standard opportunities
- Escalation point for regional operational issues and participation in local management decisions
- Lead country/office operations and liaise with VP of EMEA Operations for alignment

Responsibilities
- ITIL Foundation Certification and Intermediate Certifications

Qualifications
- Operations Experience
- Project Management Experience
- Education: BSc in business or analytical field
- Understanding of service delivery governance and vendor management

📌 Regional Technical Director (Lombardia)
🏢 Experteer Italy
📍 Lombardia