Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards.
Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled.
Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service.
Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests.
Ensure all daily front office tasks, reports, and procedures are completed accurately and on time.
Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction.
Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures.
Prepare and manage team rosters efficiently to align with operational needs and budget requirements.
Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members.
Knowledge in Opera System.
Contract until 31.10.2026. Might be extended.
Staff Accommodation Upon Availability
Free Shuttle
Meal at House Canteen

📌 Front Office Manager m/v (Italia)
🏢 San Clemente Palace Kempinski Venice
📍 Italia