About The Company At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. We are looking for a motivated and customer-focused individual to join our team as a multilingual Customer Support Specialist. In this role, you will support B2B customers across the DACH market, ensuring their success and long-term satisfaction with our SaaS platform. You will work closely with internal teams, handle technical and operational requests, and act as a trusted partner for our clients, contributing to continuous product and service improvement. Main Responsibilities Customer assistance: respond promptly and professionally to B2B customer inquiries via chat, email, or phone. Support hotel teams, property managers, and business stakeholders in their daily operations, ensuring clear, reliable, and solution-oriented communication. Customer training: deliver onboarding sessions,
training calls, and webinars to demonstrate product features, workflows, and best practices. Adapt training to different roles and levels of seniority within customer organizations to maximize adoption and value. Documentation and knowledge base: maintain and improve onboarding materials, FAQs, and operational guides tailored to B2B customers. Collaborate with Product, Sales, and Customer Success teams to improve the platform and strengthen long-term customer relationships. Monitoring and reporting: track customer interactions and activities using CRM and ticketing systems. Analyze recurring issues, usage patterns, and feedback to support continuous improvement and scalability across the DACH market. Collaboration across teams: work closely with Sales, Customer Success, Product, and Engineering teams to ensure a consistent and high-quality customer experience. Upselling and cross-selling opportu
📌 Customer Support Specialist Helpdesk (Italia)
🏢 Altro
📍 Italia