Overview Ha le carte in regola per avere successo? Le seguenti informazioni devono essere lette attentamente da tutti i candidati. About The Company At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go What Will You Do? We are looking for a motivated and customer-focused individual to join our team as a multilingual Customer Support Specialist. In this role, you will support B2B customers across the DACH market, ensuring their success and long-term satisfaction with our SaaS platform. You will work closely with internal teams, handle technical and operational requests, and act as a trusted partner for our clients, contributing to continuous product and service improvement.
Main Responsibilities Customer assistance: respond promptly and professionally to B2B customer inquiries via chat, email, or phone. Support hotel teams, property managers, and business stakeholders in their daily operations, ensuring clear, reliable, and solution-oriented communication. When needed, escalate issues to the appropriate internal or external stakeholders to ensure timely resolution. Issue resolution: analyze and efficiently resolve customer-reported issues, coordinating with internal technical and product teams for more complex cases. Keep clients informed throughout the resolution process, maintaining transparency and trust. Customer training: deliver onboarding sessions, training calls, and webinars to demonstrate product features, workflows, and best practices. Adapt training to different roles and levels of seniority within customer organizations to maximize adoption and value. Documenta
📌 Customer Support SpecialistB (Italia)
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📍 Italia