Mandarin oriental, Milan is looking for a Guest Service Agent to join our Front Office team.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive,



offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.
Based at the Mandarin Oriental, Milan within the Front Office Department in Milan, the Guest Service Agent is responsible for meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Service Agent reports to the Reception Manager.
As Guest Service Agent, you will be responsible for the following duties:
Handle cash drawer properly as outlined in the MOHG Controller’s manual
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Address special guest preferences recorded in guest history profiles
Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office

📌 Guest Service Agent (Italia)
🏢 Mandarin Oriental Hotel Group
📍 Italia