ppAs a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys. You will monitor KPIs, manage omnichannel services, and develop staff to achieve store objectives. The role combines operational excellence with people leadership in a dynamic, multinational retail setting. You’ll contribute to Sephora’s mission of inspiration and inclusion while shaping daily store outcomes and customer experiences. /pullitailored welfare offers /lilifree beauty product gifts /liliemployee discounts on Sephora products /liliMeaningful Rewards /liliopportunities for learning and growth /lilipositive social and environmental initiatives (Sephora Stands) /liliMonitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, AOV, units per ticket) and oversee omnichannel services (Sephora+, Click Collect, App downloads) /liliTrack and improve store and team performance, implementing corrective actions when needed /liliManage department team and develop skills and talents /liliUphold quality standards for makeup, skincare, fragrance,



and Sephora Collection; provide technical training /liliResolve disputes and foster team spirit to hit goals /liliBrief the team on results and monthly objectives; ensure best Customer Journey and adherence to guidelines /liliMonitor and share daily results with Store Manager and team; ensure compliance with procedures and commercial policies /liliOversee in-store service performance (internal/external) and stockroom management; coordinate Booxi platform activities /liliCoordinate with Trade Communication Department for events, masterclasses, and Digiclass; support store HR and commercial strategies /liliManage stock levels per replenishment cycles and merchandising strategies /lili3–4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic multinational retail /liliKnowledge of key commerce KPIs; budget management, analysis, and daily reporting /liliBusiness and goals orientation; strong relationship management; proficient in English /liliAnalytical and reporting skills; strong planning and organization abilities /li /ulpAs a Specialist in Firenze, you drive store performance by leading a high-performing team and delivering excellent customer journeys. You wi… /p /p #J-18808-Ljbffr

📌 Specialist - Firenze
🏢 Experteer Italy
📍 Firenze