ppStellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. /ppThe driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. /ppWith industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. /ph3ABOUT THE ROLE /h3pWe are seeking a bField quality investigator /bto join our bLeapmotor International /b. /ppYou care about products, innovation, sustainability, and delivering exceptional bcustomer experiences /b, then join us. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality. /ppAs a Field Quality Investigator, often known as our "Quality Flying Doctor," you will be the primary detective for our most challenging bfield quality issues /b. You will be on the bfront lines, traveling to the source of problems /bto conduct deep-dive btechnical analyses /b. /ppYour work will be crucial in bridging the gap between bcustomer-reported issues /band bengineering solutions /b, directly impacting product quality, customer satisfaction, and warranty costs. /ppYou don't just report problems; you own the initial investigation and provide the critical data needed to drive resolution. /ph3KEY RESPONSIBILITIES /h3ullibTravel to dealerships, repair shops, and customer locations /b to perform hands-on inspections of vehicles exhibiting quality concerns.



/liliConduct bdetailed interviews with customers, service technicians, and field service engineers to gather first-hand accounts of the issue. /b /liliPerform comprehensive bdata collection, i /bncluding reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs. /liliExecute bissue reappearance tests /bto confirm the problem and understand the specific conditions under which it occurs. /liliBuild a robust bpre-analysis /bfor each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report. /liliBased on your findings, perform initial triage to determine the most likely broot cause category /b: Design Flaw, Manufacturing/Process Issue, or Component Quality Failure. /liliCreate detailed btechnical summaries /bthat serve as the foundation for deeper investigation by specialized engineering teams (e.g., Powertrain, EE, Chassis). /liliIdentify, blog, and track new and emerging field issues /bwithin our quality management systems. /liliBuild and maintain bPareto analyses /bby "bucketizing" similar problems, calculating their frequency and gravity (severity, cost, safety impact). /liliManage and report on bkey Field Quality KPIs /b, such as Early Warranty Return Rate, Top Issue Rate, 3Mis /liliMonitor bissue trends /bover time to gauge the effectiveness of corrective actions. /liliPrepare and present bweekly and monthly synthesis reports /bon the status of all major investigations. /liliClearly bcommunicate /bcomplex technical issues to cross-functional teams, including management, engineering, and suppliers. /liliMaintain a "living" bdashboard of top field issues /b, highlighting investigation progress, current hypotheses, and roadblocks.



/li /ulh3WHO WE ARE LOOKING FOR /h3ulliBachelor's degree in bMechanical Engineering, Electrical Engineering, Automotive Engineering /b, or a related field. /liliMinimum of b5 years of experience in automotive quality /b, field service engineering, diagnostics, or a similar technical investigative role. /liliDeep understanding of bautomotive systems /b(e.g., powertrain, infotainment, ADAS, body electronics) and diagnostic methodologies. /liliProven experience with bdiagnostic tools /b(e.g., ODIS, CANalyzer, Vector tools, DEKRA, etc.) and interpreting DTCs and data parameters. /liliExceptional banalytical and problem-solving skills /b, with a data-driven and meticulous approach. /lili bWillingness and ability to travel /bdomestically and internationally bup to 60% of the time /b, often at short notice. /li liExcellent bwritten and verbal communication skills /b, with the ability to create clear, concise, and professional reports. /li liExperience working directly with customers in a technical or service capacity. /li liProficiency in bdata analysis and visualization tools /b (e.g., Tableau, Power BI, SQL, Excel). /li liKnowledge of bquality core tools /b(e.g., 8D, FMEA, 5-Why, Fishbone Diagram). /li liSix Sigma Green Belt or Black Belt certification is appreciated. /li liFluency in bEnglish /band Italian (additional languages are a plus). /li /ulh3OFFER /h3ullibSalary range /b: from 40.000 € to 44.000 €, that will be defined depending on the level of adherence of the candidate to the job requirements /li libCollective Agreement /b: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ulpAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. /ppDiverse teams will allow us to better meet the evolving needs of our customers and care for our future. /p /p #J-18808-Ljbffr

📌 Field Quality Investigator (Quality Flying Doctor) (Torino)
🏢 Stellantis
📍 Torino