ph3Recruitment Fraud Alert /h3pWe’ve learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. /ph3What to know: /h3pCommvault does not conduct interviews by email or text. /ppWe will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. /ph3About Commvault /h3pCommvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. /ppWe are looking for an experienced Customer Support Engineer in UK OR Italy to join our highly skilled and collaborative Server Focus Group. The Server team has a primary focus on the CommServe and the technologies that underpin it. This includes troubleshooting complex issues involving authentication, security, networking, SQL databases, workflows, and associated web services. /ppAs a senior member of the team, you will work directly with enterprise customers to investigate critical issues, drive root cause analysis, and collaborate closely with Engineering and Product teams to deliver timely resolutions. You’ll be part of a team that values technical excellence, continuous learning, and delivering outstanding customer experiences.



/ph3Position Responsibilities /h3pProvide advanced technical support for complex issues relating to the Commvault CommServe platform and associated technologies. /pulliWorkflows and Automation /liliReporting and Monitoring /liliAuthentication and Authorization /liliSecurity and Role-Based Access Control (RBAC) /liliCommserve Administration and Configuration /liliNetworking and Connectivity /li /ulpAnalyse logs, diagnostics, SQL queries, and application behaviour to identify root causes and resolve customer issues. /ppDeliver best-in-class support for business-critical and time-sensitive customer situations. /ppWork independently and collaboratively with global teams to identify and implement effective solutions. /ppRecreate customer-reported issues within internal lab environments and provide detailed Root Cause Analysis (RCA). /ppSupport and troubleshoot CommServe-related web technologies including Microsoft IIS and Apache Tomcat. /ppCollaborate closely with Development, Engineering, and Escalation teams to drive successful customer outcomes. /ppContribute to technical documentation and knowledge base articles. /ppMentor and support other engineers through knowledge sharing and technical leadership. /ppManage multiple customer engagements while maintaining excellent communication and organizational skills. /ppContinuously develop technical expertise through self-learning, training, certifications, and hands-on experience.



/ph3Position Requirements /h3ulliHands-on experience supporting and troubleshooting the Commvault platform in a Technical Support, Professional Services, Systems Administration, or similar customer-facing role. /liliStrong understanding of CommServe architecture and core Commvault platform functionality. /liliProven experience troubleshooting: /liulliAuthentication and Authorization /liliSecurity and Access Controls /liliPlatform Administration and Configuration /li /ulliStrong working knowledge of Microsoft SQL Server, including: /liulliInstallation and Administration /liliTroubleshooting Performance and Connectivity Issues /liliBasic SQL Query Analysis /li /ulliSolid understanding of networking concepts including: /liulliTCP/IP /liliDNS /liliFirewalls /liliName Resolution /liliConnectivity and Performance Troubleshooting /li /ulliExperience supporting Microsoft IIS and/or Apache Tomcat. /liliStrong analytical and troubleshooting skills with the ability to investigate complex technical issues and determine root cause. /liliExcellent written and verbal communication skills in English (additional languages beneficial but not required). /liliProven ability to manage multiple priorities while providing an exceptional customer experience /li /ulp#LI-SK1 #LI-REMOTE /ppCommvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. /ppCommvault’s goal is to make interviewing inclusive an /p /p #J-18808-Ljbffr

📌 Customer Support Engineer (Server Focus Group) UK OR Italy (Italia)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Italia