ph3Job Description /h3 pThe Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company. /p pSite Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all‑around helpful people. /p pOur purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the centre of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service. /p pWe have a fantastic open role based in Rome, Italy for an Associate-Technology Operations Support, who will support our deployment of world class experiences for colleagues engineering teams globally. /p pThis role will report into the Senior Service Delivery Manager – a key stakeholder – and will have access to cutting edge tools, engage with a progressive team, whilst working in a fast-paced environment where thinking outside of the box is championed. /p pThis role is fully on‑site due to the operational key responsibilities it carries across all support tasks for colleagues, Amex infrastructure, and local team supervision. /p pThis role may also require occasional business travel to our Milan office, as needed. /p h3Responsibilities /h3 ul liDirectly oversee and control local Technology Concierge operations, including day‑to‑day service delivery, team capacity, workload planning, prioritisation, and effective coverage for local Digital Workplace activities. /li liCoordinate Health and Safety activities, representing Digital Workplace in Italy, completing training for the local “Safety Supervisor” role, and taking on selected local responsibilities in close collaboration with the Service Delivery Manager and Health Safety Department to support local compliance requirements. /li liAttend local calls with key stakeholders and keep other teams aligned on Digital Workplace goals, products, support tasks, and related operational priorities. /li liTroubleshoot capacity and availability issues,



support moves/adds/changes, and perform server software installation and configuration where required. /li liEnsure Service Delivery and asset management work meet agreed quality standards for documentation, reporting, process adherence, and control checkpoints. /li liSupport problem resolution, escalations, major incidents, high‑priority calls, preventative maintenance activities, and local Crisis Response Team (CRT) coordination when required. /li liContribute to continuous service improvement by maintaining standard methodologies, knowledge repositories, and draft knowledge management articles for QA with resolutions and workarounds. /li liPerform core technical duties to support infrastructure implementations, deployments, and technologies related to dynamic infrastructure platforms. /li liContribute to the creation of technical design and implementation documentation. /li liParticipates in test planning and execution. /li liFix infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. /li liRecognize opportunities to embrace innovative technologies. /li liInteract with members of other technical teams to ensure customer issues are dealt with thoroughly and effectively, including occasional coordination or on‑site support for other technology pillar interventions when required. /li liRecord, track and update call information on a service management tool /li liEnsure the quality and timely repair of the devices as per the Amex Asset guidelines . /li liPlan and support streaming events. /li liManage the local stockroom, ensuring accurate inventory control, storage, and availability of workplace technology assets. /li liAct as Third Party Relationship Manager for local Digital Workplace vendors, supporting vendor governance, coordination, and service performance. /li /ul h3Qualifications /h3 ul li3-5 years of hands‑on experience in similar role with a variety of operating systems network protocols /li liProficiency in English and Italian, with the ability to write clearly and communicate verbally in an understandable and effective manner.



/li liSpecific technical knowledge of Windows and/or IOS /li liExpert Active Directory and Group Policy knowledge /li liExpert Windows OS skills and knowledge /li liExpert MAC OS skills and knowledge /li liExcellent Android/Apple iOS skills and experience with MDM and JSS /li liExpert Knowledge of Office 365 centralized deployments and release management /li liBasic knowledge of corporate network topologies /li liBasic knowledge of Firewalls and VPN technologies /li liExperience in use and support of EUC applications and enterprise EUC management toolsets /li liExperience of deploying and support of desktop images and applications to enterprise managed EUC estates /li /ul h3Preferred Qualifications /h3 ul liUniversity Degree in Computer Science , Information Systems, or another related field /li liMicrosoft Apple Accreditations /li liWSUS patching and remediation experience. /li /ul pEmployment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions. /p pApplicable National Collective Bargaining Agreement: Terziario, Distribuzione e Servizi /p pSalary Range: €48.000 to €72.000 annually + premio + benefits /p pThe advertised salary range is based on full‑time employment and will be prorated for part‑time roles. /p h3About Us /h3 pAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. /p pAs part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. /p h3About The Team /h3 pWe back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: /p ul liCompetitive base salaries /li liBonus incentives /li liSupport for financial‑well‑being and retirement /li liComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) /li liFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need /li liGenerous paid parental leave policies (depending on your location) /li liFree access to global on‑site wellness centers staffed with nurses and doctors (depending on location) /li liFree and confidential counseling support through our Healthy Minds program /li liCareer development and training opportunities /li /ul pOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. /p /p #J-18808-Ljbffr

📌 Associate - Technology Operations Support (Roma)
🏢 American Express
📍 Roma