ph3GENERAL ROLE /h3 pThe Department Manager, in partnership with the Store Manager, successfullymanages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. /p h3MAIN RESPONSIBILITIES /h3 h3People management and development /h3 ul lipPlan daily activities, setting objectives and assigning tasks to the team; /p /li lipObserve the team on the floor and provide ongoing feedback and coaching, supporting their personal development; /p /li lipParticipate in recruitment activities in partnership with the leading team and in line with the HR strategy; /p /li lipProvide induction for new arrivals and ensure their full integration within the team; /p /li lipDefine personal development objectives for team members, set expectations and targets, coaching them on improvement areas; /p /li lipConduct Annual Performance Appraisal with team members to support their development and discuss career ambition; /p /li lipPropose people development plans to store management and HR; /p /li lipIdentify training needs and share them with the store management and the training manager. /p /li /ul h3Sales and Customer experience /h3 ul lipDrive the achievement of sales goal through their team members, with a specific responsibility on their departments; /p /li lipDevelop business strategy and action plan to enhance the growth of their departments; /p /li lipFoster client culture within the team, supporting them on client discovery,



increasing loyalty of existing ones and sharing best practice on clienteling activities; /p /li lipSupport the store team in difficult and complex sales and in managing complaints; /p /li lipPlan morning briefings, ensuring involvement of all team members and support them in their preparation; /p /li lipCoach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines. /p /li lipContribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators; /p /li lipDevelop an action plan to meet targets based on performance indicators analysis; /p /li lipBe responsible of buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc; /p /li /ul h3Operations /h3 ul lipSupport store management in organizing, ensuring proper floor coverage and supervision; /p /li lipCollaborate with operations team and store management to improve end to end processes in store; /p /li lipEncourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience.



/p /li /ul h3PROFILE /h3 ul lipBachelor’s degree preferably with a hospitality or fashion management focus; /p /li lipFluency in Italian and English. A third language will be considered an advantage; /p /li lipProfessional background: strong career in management, preferably with international and luxury fashion retail experience; /p /li lipProficient with Excel / IT tools; /p /li lipExemplarity (application of procedures, presence on the ground, attitude, presentation, etc.); /p /li lipDriving and charismatic presence on the sales floor and with various interfaces; /p /li lipAnalytical skills and a particular appetite for defining strategies; /p /li lipExcellent leadership attitude and ability to lead and motivate a team; /p /li lipProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. /p /li /ul h3Hermès engages positive and passionate people who own the following requirements: /h3 ul lipExcellent interpersonal and communication skills, with a customer service orientation; /p /li lipTeam player mentality to build meaningful relationships and ability to work autonomously; /p /li lipAvailability, flexibility and dynamism to function in a high-pace environment; /p /li lipDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. /p /li /ul pIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! /p /p #J-18808-Ljbffr

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